Refund policy

REFUND & RETURNS — Belle Ring

We want you to feel confident ordering the Belle Ring. This policy sets out your rights and how returns work. It does not affect your statutory rights.

1. RIGHT TO CANCEL (EU & UK) — If you live in the EU or UK, you have the right to cancel your order within 14 days of receiving your Belle Ring, without giving a reason. To cancel, email support@bellehealth.co before the 14 days are up and tell us you'd like to cancel. You then have a further 14 days to send the ring back.

2. CHANGE OF MIND (all other regions, incl. the US) — Outside the EU/UK there's no statutory cooling-off period, but we voluntarily offer the same 14-day window: tell us within 14 days of delivery and return the ring within a further 14 days.

3. CONDITION OF RETURNED ITEMS — Because the Belle Ring is a worn device, returns must come back in original, resalable condition — clean, undamaged, with all packaging and accessories. You're welcome to try the ring on and check it works, but if it has been used beyond what's necessary to do that, we may reduce your refund to reflect the lost value, as permitted by law.

4. RETURN SHIPPING — You are responsible for the cost of returning the ring, and for it reaching us safely (we recommend tracked shipping). The free Sizing Kit does not need to be returned.

5. REFUNDS — Once we receive the ring and check its condition, we'll refund you within 14 days, to your original payment method. We may withhold the refund until we've received the ring back or you've shown proof of return.

6. BELLE CARE (OPTIONAL ADD-ON) — Belle Care is a non-refundable add-on. Once purchased it cannot be refunded, except where mandatory consumer law requires otherwise (for example, an EU/UK statutory cancellation exercised before any Belle Care cover has begun).

7. FAULTY OR NOT AS DESCRIBED — If your ring arrives faulty, damaged, or not as described, this is separate from the cancellation right above. Contact us at support@bellehealth.co and we'll repair, replace or refund it in line with your legal guarantee rights (including the EU 2-year legal guarantee and, in the UK, your rights under the Consumer Rights Act). We cover return shipping for faulty items.

8. WHAT'S NOT COVERED — Damage caused by misuse, accident or normal wear; items returned outside the windows above; or items returned not in resalable condition.

9. HOW TO START — Email support@bellehealth.co with your order number and we'll guide you through it.

Belle Ring is sold by Belle Health AI Technologies Ltd. Questions: support@bellehealth.co.